All shipments in Lima may take between 1 to 3 business days, depending on the production time of each garment, while shipping to any part of Peru may take between 2 to 5 business days.
DELOSANTOS will make only one (1) attempt to deliver your order at the address indicated by the customer at the time of purchase. If the order cannot be delivered, the customer will be notified via email to coordinate a second delivery, the cost of which will be borne by the customer. Coordination will not necessarily take place minutes prior to delivery; the confirmation email should be considered as the last confirmation of the purchase.
For international shipments, all our shipments are from our atelier in Peru with DHL. The approximate delivery time is between 5 to 10 business days, depending on the production time of each garment. Once your order has been shipped from our atelier, an email will be sent with the tracking numer.
All taxes, duties or expenses generated in the country of destination must be paid by the customer. Contact the customs office of your country for more information.
Product reception and review
It is the customer’s responsibility to check that the product is in perfect condition. If the customer receives the product and notices any imperfection, the customer must inform DELOSANTOS by sending an email to firstname.lastname@example.org about the problem, no later than 2 calendar days after receiving the product. If no communication is received for an incomplete product within this period, the product will be considered complete and any imperfection will be the responsibility of the customer.